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    Terms and Conditions

    Bytehockey.co.uk is owned and operated by Byte Trading Ltd . Our address is Unit 1A Ainslie Street, West Pitkerro Industrial Estate, Dundee, DD5 3RR. Our company registration number is SC414341. Our VAT number is GB128 009 336.

    OUR CUSTOMER GUARANTEE

    You can reach Byte Hockey on 01382 737685 or info@bytehockey,.com

    SHIPPING
    See delivery page for full details on shipping rates for UK, USA and Western Europe. 

    International shipping to other countries are also available. Please email info@bytesports.com for any requests.

    REFUNDS & RETURNS
    Returns are accepted on unused items returned within 30 days of receipt to: 

    Byte Hockey 
    Unit 1A Ainslie Street
    West Pitkerro Industrial Estate
    Dundee
    DD5 3RR

    Customers will not be refunded the cost of shipping they paid, or the cost of the return shipping if the return is not the fault of Byte Hockey. 

    PRODUCT AVAILABILITY

    While it may be frustrating if we advise you an item you ordered is not currently in stock. As an online retailer we are entitled by law to display items we have a reasonable expectation which can be supplied within 30 days. If the item you order is out of stock and you do not want a replacement item you will be fully refunded.

    PRIVACY POLICY

    What data do we collect?

    Our Company collects the following data:

    Personal identification information (Name, email address, phone number.)
    How do we collect your data?

    You directly provide Our Company with all of the data we collect. We collect data and process data when you:

    Register online or place an order for any of our products or services.

    Our Company collects your data so that we can:

    Process your order and manage your account.
    Email you with special offers on other products and services we think you might like.

    We do not share your data with other companies.

    Marketing

    Our Company would like to send you information about products and services of ours that we think you might like.

    If you have agreed to receive marketing, you may always opt out at a later date.

    You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.

    What are your data protection rights?

    Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

    The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

    The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

    The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

    The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

    The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

    The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

    If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

    Call us at: 01382 737685

    Or write to us: Byte Trading Ltd, Unit 1A Ainslie Street, West Pitkerro Ind Estate, Dundee, DD5 3RR

    Cookies

    Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

    For further information, visit allaboutcookies.org.

    How do we use cookies?

    Our Company uses cookies in a range of ways to improve your experience on our website, including:

    Keeping you signed in
    Understanding how you use our website

    What types of cookies do we use?

    There are a number of different types of cookies, however, our website uses:

    Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
    Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

    How to manage cookies

    You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

    Privacy policies of other websites

    The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

    Changes to our privacy policy

    Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 15th June 2021

    How to contact us

    If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

    Email us at: info@bytesports.com

    Call us: 01382 737685

    Or write to us at: Byte Trading Ltd, Unit 1A Ainslie Street, West Pitkerro Industrial Estate, Dundee, DD5 3RR